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Frequently Asked Questions

1. HOW CAN I SUBSCRIBE TO HALLMARK MAGAZINE?
To subscribe to Hallmark Magazine, you can click on any of the Subscribe links at hallmarkmagazine.com. There is even a subscription form on the home page that allows you to order the magazine and pay later. You can also subscribe to the magazine by filling out one of the order cards included in the magazine. For any other help with your order contact Subscriber Help:

PHONE: 1-866-877-7198 (toll-free)
E-MAIL: HALcustserv@cdsfulfillment.com
Mail: Hallmark Magazine
P.O. Box 73805_
Boone, IA 50037

2. HOW DO I JOIN THE ONLINE HALLMARK MAGAZINE
COMMUNITY?

What can I do as a member?
Becoming a registered member grants you full access to the Hallmark Magazine community. Benefits include:

  • Being able to share your cooking experiences with other users by rating and reviewing recipes you have tried.
  • Being able to add comments about articles and share them with other members.
  • Being able to add comments on blogs and share them with other members.
Is there a fee?
No, all membership benefits are free for you to enjoy.

How do I sign up?
To create an account, just click on My Account at the upper right or in the footer of any page on the Hallmark Magazine site. Fill in all the required links and click the Create button. Your information will be submitted, and you will automatically be signed in. Once you are signed in, you will also be signed in to hallmark.com. When you are signed in to hallmark.com, you can send E-Cards, sign up for their reminder service and create and use an online address book.

If you already have an account with hallmark.com, you don't need to create another one at hallmarkmagazine.com. If you haven't already signed in, just use your hallmark.com sign-in information at hallmarkmagazine.com.

I'm already signed up. Why am I being asked for more
information?

Once you have set up an account on hallmark.com, including an e-mail address and password, you will be recognized by Hallmark Magazine. However, for you to be able to rate a recipe or post comments on article pages, the following additional information is required: your screen name, city, state and country. Only your screen name is displayed with all comments and reviews, however.

Can I change my screen name?
Yes. Go to My Account, located at the upper right and in the footer of any page at hallmarkmagazine.com. Enter your e-mail address and password. Your screen name will be displayed. Simply enter a new screen name and click Continue.

When I try to create an account and submit my information, it says that the e-mail address is already being used. What should I do?
You may have already created an account with that e-mail address on hallmark.com. Try signing in with that address instead. If you forgot your password, click on the Forgot Your Password link, send us your e-mail address and we'll e-mail a new one to you.

What if I have a question that is not answered in the FAQs?
Questions about Hallmark Magazine should be referred to Subscriber Help for Hallmark Magazine:
PHONE: 866-877-7198 (toll-free);
E-MAIL: HALcustserv@cdsfulfillment.com.

Is my registration linked to my magazine subscription?
Not at this time.

How do I sign in to hallmarkmagazine.com?
If you already have an account, click on the Sign In link, located at the upper right of the page. If you don't have an account, you will be able to create one. Just fill in all the required forms and click on either the Sign In or Create button. Once you are signed in, you will also be signed in to hallmark.com. When you are signed in to hallmark.com, you will be able to send E-Cards, sign up for the reminder service and create and use an online address book.

You will be prompted to sign in at hallmarkmagazine.com if you attempt to use the Rate This Recipe or Post Comment features and are not currently signed in. Or you can sign in at hallmarkmagazine.com by using the Sign In link. If you don't have a screen name yet, you can update your account by clicking on My Account, located at the upper right of the page and in the footer.

TALK BACK
Why can't I see my post?

How long ago did you post the comment or review? All posts should be displayed within several minutes. If yours still isn't displayed after 12 hours, refer to Terms of Use, a link located in the footer.
How do I post a comment?
Just click on the Add Comment or Comment link. This will bring you to the form where you can add your comment. You need to be signed in and have an account with a screen name before you can post a comment.

If you aren't signed in, you will be prompted to if you attempt to use the Rate This Recipe or Post Comment features. Or you can sign in on hallmarkmagazine.com by clicking on Sign In, located in the top-right corner and in the footer. If you don't have a screen name, you will be prompted to create one when you attempt to use the Rate This Recipe or Post Comment features. Or you can update your account by clicking on My Account, located at the upper right of the page and in the footer.

What are your posting policies?
Refer to Terms of Use, a link located in the footer.

RATING RECIPES
How do I post a review?
Once you have selected a recipe, simply click on the Rate This Recipe link. You can choose to rate the recipe, add a review or make a comment about the recipe. For example, in the Comments section, you can let others know whether you would make the recipe again and share any tips or substitutions.

How can I tell if a recipe is good?
Reading the comments of other hallmarkmagazine.com members is the easiest way to learn more about a recipe. You will find any ratings and comments that have been posted just below the recipe. Look to see how other members rated the recipe on a scale of one to five stars, with five stars being the highest score possible. The Average User Rating is displayed at the top of the recipe along with the number of reviews. If the recipe hasn't been rated yet, you can try out the recipe and be the first to rate it and give it a review.

How is the overall recipe rating calculated?
A recipe's rating is an average of all scores submitted by hallmarkmagazine.com members. Five stars is the highest possible score.

How will I be identified on the site?
Your comments and review will be identified by the screen name you chose when signing up.

Why can't I see my review?
How long ago did you post the comment? All comments should be displayed within several minutes. If your review still isn't displayed after 12 hours, refer to Terms of Use, a link located in the footer.

3. HOW DO I UNSUBSCRIBE FROM HALLMARK MAGAZINE
E-MAIL, NEW, PROMOTIONS AND SPECIAL OFFERS?
To unsubscribe from Hallmark Magazine e-mails, use the Unsubscribe link in the newsletter or in any other e-promotions sent to you from Hallmark Magazine.

You can also opt out of email communications from Hallmark Magazine by updating your account on Hallmark.com. From Your Account at Hallmark.com select Contact Preferences. You will see a list of email offerings that you can optin or opt out of.

4. HOW CAN I FIND AND CHANGE MY SCREEN NAME, PASSWORD OR E-MAIL ADDRESS?
If you want to change your screen name, password or e-mail address:

  • Go to hallmarkmagazine.com.
  • Sign in if you have not already done so.
  • Click on My Account, located at the upper right and in the
    footer of the page.
  • If you haven't signed in, you will be prompted to do so.
  • Type in your password (required to make changes).
  • Change your information.
  • Click the Update button. Your account is now updated.

Note: If you try to change your e-mail address to one that has been used to establish another hallmark.com membership, you will receive an error message or be taken to a Technical Difficulties page.

5. WHAT SHOULD MY SCREEN NAME BE?
Your screen name is public and is displayed with all comments and reviews when you rate and review a recipe or post comments on articles or blogs. Choose a unique name that doesn't include any personal information.

If you are having problems establishing a screen name, you might try a combination of letters and numbers until you find one that is available. We are not able to provide you with a list of available screen names.

6. WHAT DO I DO IF I CAN'T REMEMBER MY PASSWORD?
Click on Sign In, located at the upper right and in the footer of any page. On the sign-in screen, click on the Forgot My Password link. Submit your e-mail address. A new password should be sent to you within an hour. If you don't receive one by then, submit your request again.

7. HOW DO I FIND STORIES FROM PAST ISSUES?
To find a story from a past issue, just use the Search feature. Type in a key word or phrase and click on Go. If the story is still available, it will show up in the search results. Then you can click on the link to go to the story.

8. HOW DO I GET THE FREE DOWNLOADS PAST ISSUES OF
HALLMARK MAGAZINE?
To get downloads from past issues, go to the In the Magazine page and click on the issue you're interested in. You will be presented with a pop-up window that has links to the downloads for that issue.

For additional help email: sitehelp@hallmarkmagazine.com

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